FREQUENTLY ASKED QUESTIONS
We are often asked the same questions, so we thought we'd put a page together with all this information, in the hope it might save everyone a bit of time.*
Lead times for photos on canvas and the other personalised prints can vary depending on order volumes and the time of year. For our standard service, we’d ask you to allow between 5 and 7 days for despatch (give or take a day or two).
For an additional cost of $25, you can order an express despatch which gives you a priority service and an extra quick despatch of between 1 and 3 days.
Where an order is needed by a particular date, we would be very grateful if you could indicate that when placing your order and we will include it on our production planner.
For iTunes and Birth Scrolls, we would ask for up to 10 days as there is a little more work involved in putting these together. For our art prints, we generally work to a 4-5 day lead time
All prints are delivered by the Irish postal service - An Post. We take great care in the wrapping and boxing of our prints and we hope they arrive to you not only safely - but looking good. We’ve recently added some nice stamps to our boxes along with hand stamped gift tags, so if your order is a gift, you can be sure the recipient will be impressed before they even open the box.
USA & Canada Delivery
Our prints ship with the Irish Postal Office and will be delivered by your local Postal Service. Please be aware that where extra importation or customs duties are applied, this will have to be covered the customer and we cannot advise you on any possible liability.
No VAT is applied on orders from our dedicated North America website.
Sizes and Prices
Although we have lots of different sizes and prices for the various types of personalised photo prints we make, it is very easy to find a size and price on the site. You can even filter by shape or print type in order to make the search even quicker. We would be most grateful if you could have a look at the prices page for this information. We are very happy to make custom sizes for you but extra charges and lead times may apply.
File Quality Issues
This is the single most frequent of our frequently asked questions - “Is my file good enough to print?”.Our goal is to make ordering a print as easy and quick as possible so we don’t want you to worry about file quality - please let us take care of it for you. If you have concerns about your image, just email it to us before you order and we will advise you on the quality and suggest an appropriate size.
But our bottom line is this: we will never print an image which we think is not good enough to print. We want every customer to be truly delighted with a photo print from The Canvas Works so if we don’t think your image is good enough to print, we’ll tell you and help you find an alternative. Very often, we find that with our assistance a customer can locate a better quality version of the file from their phone or computer but here are some general tips that might help.
Where you are supplying from a smartphone like an iPhone, make sure to send the image at ACTUAL or ORIGINAL SIZE. Don’t compress it or make it smaller.
Where the file is coming from Facebook, try to download a high resolution version.
If you are scanning a physical photo, scan the photo area only at 400dpi at the orignal size.
In the event that you place an order with a poor quality file, which can’t be improved or replaced with a better alternative, we are very happy to offer you a no-quibbles full refund.
Our website works best with high res jpeg files but we can also accept .PNG and .TIFF files (you will need a good broadband connection to upload TIFF files).
If you want to use an old photograph, you can either scan or photograph it yourself or send it to us in Kinsale and we will do it for you and return the original with your print. (Photos are sent at your own risk - no liability for loss or damage is accepted).
Quality & Finish
We believe you will not find a better looking and better finished canvas, framed, photo or wood mount print anywhere! We take great care and pride in our work and we very much hope this is evident in the quality of our products. Our work regularly gets great feedback on facebook and where we do make a mistake, we will put it right as quickly and efficiently as we can.
Trade Discounts, Wholesaling, Payment Terms
Payments on our website are processed quickly and securely. We accept all major credit cards and you can also pay with Pay Pal if you prefer. Our site is hosted on Shopify - one of the world’s best hosted e-commerce solutions - which means you get a fast, secure and totally up to date experience whilst browsing our site on any kind of device. Unfortunately we are not able to offer special pricing for trade orders, nor do we offer a wholesale service or credit terms for payment. However, we do run exclusive offers and promotions to our customer base so we do advise subscribing to our newsletter for the best offers and deals.
We are always happy to hear from you! Call, e-mail or contact us on social media. We generally don’t advise leaving a voice mail message however - it’s better to call back or contact us via facebook or twitter.The Canvas Works Ltd
20-21 Main Street
Registered No: 492024